Terms of service

AutoWtsp reads messages sent to your WhatsApp number, drafts or sends replies according to the autonomy level you set, records orders, and keeps a ledger of what each answer cost and where it came from.

The Agent answers from what you teach it. If you teach it nothing, it will escalate to you rather than guess — that is the design, not a fault.

AutoWtsp is in early access. The service is provided free while we onboard our first merchants, and the prices shown on the pricing page are what we intend to charge when billing opens. Nothing is charged today and nothing will be charged without asking you first.

During early access we may change features, and we may have downtime. We will not change the meaning of your data.

One account, one workspace, one shop. You are responsible for your password and for anyone you let into your account.

You must be entitled to run the shop you connect and to message the customers you message.

Send unsolicited bulk messages. WhatsApp forbids it and so do we; it is the fastest way to lose your number.

Use the Agent to mislead your customers about price, stock, delivery or returns.

Attempt to reach another merchant's workspace, or to use the service to attack anything.

Replies sent from your number are from your shop. You set the autonomy level: with it on suggest, nothing reaches a customer until you press send; with it on auto, replies go out without you.

We built the Agent to refuse figures it cannot ground in your own data and to hand over what it is unsure of. It is still software, it can still be wrong, and a reply it sends is a statement by your shop. Choose the autonomy level you are comfortable standing behind.

Your catalogue, your knowledge, your conversations and your orders are yours. We do not use them to train models, and we do not use one merchant's data to answer another's customers.

You give us only what we need to run the service for you: to store your content, process it, and send replies on your behalf.

We do not offer an uptime guarantee during early access. The service depends on WhatsApp and on a model provider, and neither is ours.

The default way of connecting your number uses an unofficial WhatsApp client, and WhatsApp may restrict or ban a number for that. The privacy policy describes the risk in full; by connecting a number that way you accept it. We are not liable for a number WhatsApp bans.

When the Agent cannot answer — an outage, a model failure, or a shop that has reached its daily assistant budget — conversations are handed to you rather than answered badly or silently dropped.

You can stop at any time and delete your workspace; see the privacy policy for what happens to the data.

We can suspend an account that is being used to send spam, to defraud customers, or to attack the service, and we will say why.

The service is provided as it is. To the extent the law allows, we are not liable for lost profits or for indirect losses, and our total liability is limited to what you paid us in the preceding twelve months — which, during early access, is nothing.

Nothing here limits liability that cannot be limited by law.

These terms are governed by Moroccan law, and disputes belong to the courts of Casablanca.